Store Updates
5/19/2020
Our staff will be training, cleaning and preparing the store during
the coming days so we can be comfortable and confident in our new
shopping environment and follow all guidelines. Tuesday 5/19 we will be
opening the store to our customers! The initial hours while we all
adjust will be Tuesday-Saturday 12pm-4pm. We will still be offering
free local delivery for our customers who prefer that method during this
time.
Our shopping environment will not
be the same during this first phase of opening and we truly appreciate
your patience and understanding while we relearn how to keep our
customers and our staff safe during their in store shopping experience.
Here’s an update on what shopping in store will look like.
We will not be accepting new repair. Our staff and support team are
working on a way to get this service back as soon as we possibly can.
Current repair will be completed and our customers will be notified as
soon as it’s done.
We are encouraged to use the curbside option and
delivery whenever possible during this initial phase, we can process
payments online or over the phone ahead of time and meet you curbside if
you’re familiar with your brand and the shoes you’re needing.
All
of our employees will be masked when interacting with customers. Hand
washing and sanitation of all common areas and equipment will be done
between every transaction.
All shoes and boxes touched during a transaction will be sanitized.
We will not have a fitting room or option to try on apparel in the
store until more information is released about the proper procedures for
this.
Our employees are required to maintain the minimum 6ft
social distancing. This means we cannot measure you or help you try on
shoes yet. We’re working very hard to build a solution for this and
hoping to have it in place soon.
We ask that our customers do not pick up or touch any of the display shoes.
Hand sanitizing stations will be present throughout the store.
We will have to limit the number of customers and employees allowed in the store at one time.
We will have social distancing markers at the registers and ask that
you please be mindful and follow all the recommendations to keep
everyone involved safe.
Again, thank you for the support. This has
been extremely challenging for our store and although the current
guidelines will also prove to be a challenge we are grateful that we can
open our store and see our wonderful customers and dear friends.
During these next few transition days, we will still be checking social media messages, phone messages and email.
3/20/2020
Saager’s Shoe Shop will be closed and not holding scheduled
in store hours as of 3/21/2020. This has
been a very difficult time and an equally hard decision. Although we support and believe in these social
distancing guidelines they have impacted our business tremendously and
unfortunately it is no longer feasible to stay open.
We are not accepting any more repair during this closure.
Our online store is still open and operating. We have added
a great selection of our current spring inventory that is now eligible for free
shipping or free local delivery. We
also offer gift certificates that can be purchased online. You can use the gift
certificates for online shopping or in store at a later time.
For our customers that have a completed repair or current
special order, we will be notifying you when they are here or complete. If you would like your shoes during this
closure we can talk about shipping, delivery or scheduled curb side pickup
times.
Please keep our store, our employees, our community and all
of the other small local businesses in your thoughts. We are hopeful this
closure is brief and we will be reevaluating and updating as we go. We apologize for any inconvenience this is
causing to our customers.
Please use the message machine on our phone line
541-938-5162, our email info@saagershoeshop.com,
Facebook messenger or our text line 541-283-3736 to reach us during this
closure.
3/17/2020
Dear customers,
I want to first thank you for the messages, emails and kind words concerning our decision to move to “curb side services”.
I’d like to explain what this means for you as our customer and explain all the things we are still able to do for you.
1.) Shoe repair! We are able to still have our wonderful technician working here in his station to repair your shoes and other leather goods. You can call ahead to ask any questions you have about your repair before drop off, we will meet you outside the front door and take in your repair. If your shoes are finished during this time, we will call and if you decided you’d like to come and pick them up we can take your payment over the phone and when you arrive we will bring them out to you!
🚨 Please wait for a call saying your repairs are complete and ready to pick up. Our turn around time is about 4 weeks. We will call as soon as they are finished. 🚨
2.) Special orders! For customers with current special orders that are in and want to come and pick them up we can accept your payment over the phone or upon pick up and bring them out to you. For new special orders if you know the style and size you need, just give us a call and we will get the order placed immediately.
3.) In store stock options! If you know your size and the shoe you need, give us a call and we will let you know what color options we have available for immediate pick up. We are also wanting to offer a delivery options for our customers who are high risk. If you’d like this service please let us know, we will work on a delivery plan for our area. We are not able to accept returns during this time. Our return policy on new purchases will remain the same but we will not be accepting returns during the curb side services. The 30 day policy will be waived during this time. Please just do not wear the shoes outside. New condition shoes will be able to be returned or exchanged when we go back to normal business procedures.
4.) Virtual shopping assistance! If you have text or email available to you, the crew will send pictures and answer any questions you have about our new spring inventory both shoe and apparel. Again, no returns will be accepted during the curb side services.
5.) If you are needing shoe care, socks, shoe inserts, etc. Just give us a call. My crew is well versed and excited to be able to meet as many of our customers needs as we can right now.
6.) We have a fantastic selection of our brands online at
www.saagershoeshop.com and we will be adding to them during this time. The website is open all the time and a great way to get your shopping fix at home. You can also purchase gift certificates online. We can ship or you can call to arrange pick up or delivery!
Again, I appreciate every one of you. I appreciate my crew. Ron and I will continue to do everything we can for the community and our staff with safety for our entire community being our number one concern.
❤️ Deidre
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