Limited store hours Tuesday - Saturday 11 am - 4 pm. Local delivery and curbside assistance available. Click for more information
Online orders placed on Saturday through Monday will be processed on Tuesday.
Our shoe repair department is temporarily closed and no repair work being accepted at this time.
Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|RETURNS OR EXCHANGES
We suggest you shop in our store where we can measure your feet and help fit you in the best pair of shoes for you. We also understand the convenience of purchasing shoes online but realize it may be difficult to obtain the correct fit without trying on your shoes. Your satisfaction is our priority. Unworn shoes purchased online or in our store may be returned or exchanged within 30 days of the purchase date with the receipt and original undamaged packaging. All shipping costs are the responsibility of the purchaser. Please include your receipt, contact information and indicate your request to either return or exchange. If requesting exchange, please provide desired shoe information including size and color. Returns will be made to you in the form or your original payment method. (credit card or check).
Send all exchanges and/or returns to:
Saager's Shoe Shop
613 N. Main Street
Milton Freetwater, OR 97862
FINAL SALE ITEMS
All merchandise marked as FINAL SALE are not eligible for return or exchange.
We would be happy to talk with you concerning your shoe purchase or answer any questions you may have. You can call us at 541-938-5162 Monday - Saturday 9 am - 6 pm and Sunday 12 pm to 4 pm PST or send us an email at firstname.lastname@example.org
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|